Pre-Orders

At Raijin Square Japan, we offer pre-order options for items not currently in stock. Here's how our pre-order process works:
 

Types of Pre-Orders:

  1. "Pre-order (item name)": Indicates the item is out of stock. Upon your order, we'll back-order it from our suppliers or manufacturers. This may take extra time. If we cannot secure the item or if there's a significant delay, we'll inform you, and you can choose to:
    • Wait for the next production run.
    • Select an alternative item.
    • Cancel your order.
  2. "Pre-order (item name) coming in (month)": Denotes a new item expected soon. We'll ship it to you as soon as it's available. Please note, release and delivery may be delayed due to manufacturer schedules. If pre-orders exceed stock, your item may ship during the next production run.

Payment and Cancellation:

  • Once we place a back-order, your payment status becomes "Paid." Canceling after this point incurs a 5% refund fee.
  • For refunds requested more than 120 days after payment, cash refunds aren't possible due to system limitations. Instead, we offer refunds via discount coupons.

Options if an Item is Unavailable:

  • Keep the Order: We'll back-order the item, and you'll wait until it's available. This is ideal if you're not in a hurry but want the item in the future. Note: Canceling later will incur a 5% refund fee.
  • Replace with Another Item: You can choose any other item, including used ones. If the replacement is larger or longer, additional shipping charges may apply. Any excess amount will be refunded.
  • Cancel the Order:
    • If payment hasn't been captured, cancellation is free.
    • If payment has been captured, a 5% refund fee applies.

For any questions or further assistance, please feel free to contact us.